POLICY


Payment & ordering information (Singapore)

  1. Goods are sold at nett price in Singapore dollars.

  2. Payment can made through Fund transfer through ATM machine or Internet Banking.

  3. Placing an order:

    - Email us the product details using our order template provided here.

    - You will receive an 'Order Acknowledgement' email from our customer service personnel
      within 24 hours of your order with the E-invoice and our bank account number attached.

    - Once payment is made either through ATM or internet banking, reply us with the 'Order 
      Acknowledgement' e-mail we sent you earlier and inform us that you have made payment.
      Please provide us your bank name and transaction number if available.

    - A 'Confirmation email' will be sent to you once payment is received and your order will be
      processed.

  4. Customers are given up to 2 days  to make any changes to their orders before payment is due. If we do not receive your payment within 2 working days from the date of the 'Order Acknowledgement' email, the order will be cancelled.

  5. Once payment is made and the 'Confirmation Email' is sent, we will not accept any changes, cancellation or refund of orders unless otherwise stated.

  6. For customised orders, production will only start upon receipt of customer's payment.

Payment & ordering information (International)
For international buyers, please email us for further enquiries in regard to the mode of payment.

Shipping information
Our standard mailing costs are as follow:
*Cards and Tags- $0.50
*Notebooks, Journals and Diaries- $1.50
*Other products- Vary according to weight of item(s), please refer to description column for the individual items.

An addition of $2.20 is required if you wish your product to be send as registered mail.
Please go to www.singpost.com to find out more.

Delivery for food items are provided at a charge of $5.00.

For Singapore buyers, the following are our delivery time-frame:
*Cards- 3 to 5 days
*Notebooks, Journals, Diaries, Calendars- 5 to 7 days
*Food items - 3 to 5 days

For bulk orders and international buyers, please email us for further enquiries in regard to mailing cost and delivery time-frame.

Copyright © The Cherish Box Designs 2008